Refund Policy

Refund Policy

Our store accepts returns of both defective and non-defective merchandise and also accepts exchange requests. A non-defective return may be requested after a change of mind, a personal preference, or selection of the wrong item. Damage, defects, incorrect shipments, missing pieces, and items materially different from their description are also eligible for review. This wording separates the applicable facts so each stage can be reviewed clearly.

Eligibility and request period

A request must reach us within 30 days after delivery. Only new merchandise qualifies: it must be unused, remain in its original condition, and include the original packaging, tags, and supplied accessories. Provide the order number, checkout email, and an explanation. For damage, a defect, a wrong item, or missing contents, include photos or video of the merchandise and packaging. This wording separates the applicable facts so each stage can be reviewed clearly.

Mail returns, exchanges, and refunds

Returns are made by mail. A free return label is included in the package, and no restocking fee is charged. Do not mail an item back without authorization. Exchanges depend on available inventory. Once a refund is approved, we process it to the original payment method within 10 days; the financial institution may require additional posting time. This wording separates the applicable facts so each stage can be reviewed clearly.

For additional clarity, customers should preserve the product and packaging until authorization and mail-return instructions are provided. This wording separates the applicable facts so each stage can be reviewed clearly.

Email: 2000.nicolinoilportierino@gmail.com
Mailing address: 104 Dutton Dr, New Castle, DE, 19720, United States
Phone: 302-817-5071