Shipping Policy

Shipping Policy

We ship eligible orders containing Japanese barbecue sauces, dipping sauces, gift packs, and branded merchandise to destinations accepted during checkout. Delivery restrictions can apply because of carrier coverage, local rules, or item limitations. This wording separates the applicable facts so each stage can be reviewed clearly.

Timing and charges

Our store usually prepares an order in about 1–2 business days. Transit is commonly estimated at 3–5 business days after dispatch, but neither window is guaranteed. Weekends, holidays, weather, volume, customs, and carrier events can extend these estimates. Any free-shipping offer and the final delivery charge are determined at checkout. This wording separates the applicable facts so each stage can be reviewed clearly.

Order information and tracking

Please provide an accurate delivery address, email, and telephone number. Tracking updates are sent when available. For a delayed or lost parcel, a delivered scan with no parcel, or shipping damage, contact us with the order number, checkout email, tracking number, issue summary, and any useful photos so we can review the available carrier record and next steps. This wording separates the applicable facts so each stage can be reviewed clearly.

For additional clarity, preparation and carrier transit remain separate time periods, and tracking concerns should be reported with the relevant order details. This wording separates the applicable facts so each stage can be reviewed clearly.

Email: 2000.nicolinoilportierino@gmail.com
Mailing address: 104 Dutton Dr, New Castle, DE, 19720, United States
Phone: 302-817-5071